Your satisfaction with our quality products is our top priority. If you are not satisfied with any of the products you receive, you may return the item within 14 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee. Please note that original shipping charges are non-refundable.

Opened or used products will not be refunded.

The following conditions

Customers can return the product within 14 days of the original invoice date for a refund if product is not used un-tampered and un-opened.. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 20% restocking fee.
Only un-tampered and un-opened content will be returned for a full refund of the purchase price and all items must be in their original packaging. Products must be shipped back to Unex Professional address at the customers` expense.
All returns must be pre-authorized. Please contact us either by telephone or email prior to returning any merchandise. Returns without a “Return Authorization Number” will not be issued a refund/exchange.

SHIPPING FEES

If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping handling costs that we have already incurred to ship the product(s) to you.

All merchandise must be insured properly by the customer. Refunds will be issued only upon receipt of the returned products.
Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
No returns after 15 days from the date of receipt of merchandise.

Multiple Attempts to Deliver Your Package

If the carrier cannot deliver your order after 3 attempts, the package is delivered back to us. If you choose to have you package shipped to you again, shipping charges will be applied.

If You Receive the Wrong Item .If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Support and we will make arrangements to send a replacement promptly.

Any product(s) returned must follow our Exchange / Return policy.

After being granted a Return Authorization Number, Mail returns to: Unex Professional address. info@unexkeratin.com